Privacy Policy

Effective 27 July 2026

Introduction

Servicedrome ("we," "our," or "us") values your privacy and is dedicated to protecting your personal data. This Privacy Policy explains:

  • What information we collect.
  • How we use, store, and share this information.
  • Your rights regarding your data.

This Privacy Policy applies to all our websites, social media channels, customer and technical support, and other services we provide (collectively referred to as "Servicedrome"). By using Servicedrome, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

What This Policy Covers

This policy governs the collection and processing of personal data, which includes information that can directly or indirectly identify you. Servicedrome operates in compliance with the UK Data Protection Act and the EU's General Data Protection Regulation (GDPR).

Protecting Children

Servicedrome does not knowingly collect personal data from children under 16 years of age without verifiable parental or guardian consent. By agreeing to our Terms and Conditions, you confirm that you are at least 16 years old. Parents or guardians concerned about data collected from minors may contact us at support@servicedrome.com.

Information We Collect

When you interact with Servicedrome, we may collect the following personal data:

  • Account Data: Your name, email address, password (stored in encrypted form), profile picture, and phone number. If you register or sign in with Google or Facebook, we receive basic profile information (such as your name and email address) from that provider.
  • Instructor Profile Data (publicly visible): Short introduction, biography, contact details you choose to display (phone number, WhatsApp, Facebook Messenger, Telegram), areas covered, licenses and certifications, experience, vehicles, working hours, education, offered services with prices, languages you speak, and student reviews.
  • Lesson Request Data (clients): Details of the lessons you are looking for, including the type of driving exam, description, pick-up location or postcode, budget, preferred times, any attachments you upload, and — if you choose to share it — your phone number.
  • Messages: The content of messages, attachments, and voice messages you exchange with other users through our chat feature.
  • Transaction Information: Data related to purchases, including transaction dates, value, and purchased products. Payments are processed by our payment provider, Stripe; we do not store your full payment card details.
  • Technical Information: IP address, device type, operating system, push notification tokens, and usage details (e.g., time and frequency of service usage).
  • Location Data: Location details you provide (such as addresses or postcodes, which we convert into map coordinates to enable matching between clients and instructors), and approximate location derived from your IP address.
  • Verification Data: Phone numbers you submit for verification and the resulting verification status (processed via our verification provider, Twilio).
  • Communication Data: Details shared when you contact customer support or participate in surveys, polls, or competitions.
  • Cookies Data: Information collected via cookies for user experience improvement.

How We Collect Your Data

We collect data through the following methods:

  • Direct Interaction: When you create an account, complete your profile, post a lesson request, send messages, make purchases, or contact us for support.
  • Automated Data Collection: Technical data and usage details are collected automatically during your interaction with Servicedrome.
  • Third-Party Sign-In: If you register or log in using Google or Facebook, we receive certain profile information from that provider with your permission.
  • Third-Party Services: Surveys or optional features provided by trusted partners.
  • Cookies: Data captured by cookies or similar tracking technologies.

Why We Use Your Data

  • We use your data to operate the Website, connect students with instructors, and enable communication.
  • By registering, you consent to this information being publicly visible to anyone using the Website.
  • We rely on consent and legitimate interest as lawful bases under UK GDPR for the collection and publication of this data.
  • Service Delivery: To provide the services you request, including account management, matching lesson requests with instructors, purchase fulfillment, and customer support.
  • Notifications: To send you service notifications (for example, about new lesson requests, offers, invites, and chat messages) by email, push notification, or SMS. You can manage your preferences for each notification channel in your account settings.
  • Legal Obligations: Compliance with tax, accounting, and regulatory requirements.
  • Marketing: With your consent, to send newsletters, product updates, and promotional offers.
  • Performance Improvement: To maintain and enhance the quality of Servicedrome.
  • Security: To prevent fraud, unauthorized access, and misuse of our services.

Legal Basis for Processing:

  • Contractual Necessity: To fulfill the agreement between you and Servicedrome.
  • Consent: For marketing and optional services (can be withdrawn at any time).
  • Legitimate Interests: To improve services, personalize user experience, and ensure secure operations.

How We Handle and Retain Your Data

Data Storage:

Your data is securely stored on servers. We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, or damage.

Retention Periods:

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy.

  • Service-Related Data: Data associated with the use of Servicedrome services will be retained for the duration of your account's activity. Following account closure, limited data may be retained for a maximum of six years for tax, legal, or accounting purposes.
  • Communication Records: If you contact us without using our services, correspondence will be retained only as long as necessary to assist you, followed by a period necessary for legal or accountability purposes.
  • Marketing Data: We retain your data for marketing purposes only if you have provided valid consent. If you withdraw your consent, we will delete your data within 30 days of receiving your request to unsubscribe.
  • Anonymized Data: When data retention is no longer necessary for service or legal purposes, your information will either be securely deleted or anonymized to ensure it cannot identify you.

Messages and Moderation

Messages you send through our chat feature are stored so that you and the other participant can access your conversation history. To help keep users safe, certain content in messages (such as telephone numbers) may be automatically masked. Authorised members of our team may review message content where necessary for safety, fraud prevention, moderation, or to respond to your support requests.

How Your Information is Used

Your personal data may be used for the following purposes:

  • To fulfill contractual obligations.
  • To notify you about changes to our services or policies.
  • To conduct surveys, polls, or competitions.
  • To calculate conversion rates and analyze user engagement.
  • To provide personalized marketing, advertisements, and product recommendations.
  • To comply with legal or regulatory requirements.

Profiling and Targeted Marketing:

We may use data to tailor marketing communications to your interests. However, we do not use automated decision-making processes that impact your legal rights. You can opt out of targeted marketing at any time.

Data Sharing

We may share your data with:

  • Other Users:

    • Instructor profile information is publicly visible on the Website as described above.
    • When a client posts a lesson request, its details (including the approximate location and, if the client chooses to share it, their phone number) are visible to instructors so they can respond with offers.

  • Service Providers (Data Processors):

    • Payment processing — Stripe (for purchases made on the platform).
    • Cloud hosting, file storage, and email delivery — Amazon Web Services and DigitalOcean.
    • Google services — Google Maps (address lookup and geocoding), Firebase (real-time chat, presence, and push notifications), and Google Analytics.
    • Phone verification and SMS delivery — Twilio.
    • Error monitoring — Sentry.
    • Providers are granted access only to the minimum data necessary and are contractually bound to confidentiality.

  • Law Enforcement:

    • To comply with legal requirements, such as investigations into fraud or unauthorized activities.

  • Aggregated Data Sharing:

    • Non-personal, anonymized data may be shared with third parties for analysis and service improvement.

International Data Transfers

Some of our service providers process data outside the United Kingdom and the European Economic Area (for example, in the United States). Where personal data is transferred internationally, we rely on appropriate safeguards, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, and the EU Standard Contractual Clauses.

Third-Party Links and Services

Servicedrome may include links to external websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies directly.

Your Rights

Under applicable laws, you have the following rights:

  • Access and Rectification: Request access to your data and correction of inaccuracies.
  • Erasure: Request deletion of your personal data (subject to legal obligations).
  • Data Portability: Request a copy of your data in a portable format for transmission to another service provider.
  • Consent Withdrawal: Withdraw consent for marketing or other services at any time.
  • Objection to Processing: Object to the processing of your data for specific purposes.
  • Complain: Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

To Exercise Your Rights:

Contact us at support@servicedrome.com. Requests will be processed promptly and, where required, within 30 days.

Cookies

Cookies are small files stored on your device that collect information about your browsing behavior.

Updates to This Policy

This Privacy Policy may be updated from time to time. Significant changes will be communicated via email or on our website. Your continued use of Servicedrome constitutes acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

By using Servicedrome, you acknowledge that you have read and understood this Privacy Policy.

We value privacy

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