Terms of Service
Effective 26 July 2025
Welcome to Servicedrome ("the Website"). These Terms of Service ("Terms") govern your access to and use of the Website. By using the Website, you agree to comply with these Terms. If you do not agree with these Terms, you must not use the Website.
1. About Us
1.1 Servicedrome is operated by Karina Burambekova, a sole trader registered in the United Kingdom.
1.2 The Website is a platform designed to connect driving instructors with potential clients. Servicedrome does not provide driving instruction or related services.
2. Eligibility
2.1 To use Servicedrome, you must:
- Be at least 16 years old.
- Agree to abide by these Terms and all applicable laws.
- Provide accurate and truthful information during registration or interactions with us.
2.2 If you are under the age of 16, a parent or guardian must provide explicit consent for your use of our services. Servicedrome reserves the right to request evidence of such consent where necessary.
2.3 By using the Website, you confirm that you meet the above eligibility requirements. If you do not, you must not use the Website.
3. Nature of the Service
3.1 Servicedrome acts as a listing and connection platform and does not facilitate payments or manage bookings.
3.2 Servicedrome does not verify the qualifications, certifications, or insurance of driving instructors listed on the Website. Users are responsible for conducting their own due diligence before entering into agreements with instructors.
4. User Responsibilities
For Clients:
4.1 You agree to use the Website solely to connect with driving instructors for driving lessons or related services.
4.2 You are responsible for verifying the qualifications, certifications, and suitability of any instructor before engaging their services.
5. Payments and Transactions
5.1 Servicedrome does not facilitate payments or act as an intermediary in financial transactions. All payments and terms of service must be agreed upon directly between clients and instructors.
5.2 Servicedrome accepts no liability for disputes, cancellations, or payment issues arising between clients and instructors.
6. Prohibited Uses
You agree not to use the Website:
- For any unlawful purpose;
- To impersonate any person or entity;
- To post false, misleading, or inaccurate information;
- To interfere with the operation or security of the Website;
- To collect data from other users without their consent.
7. Data Protection and Privacy
7.1 Servicedrome processes personal data in accordance with its Privacy Policy, compliant with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.
7.2 By using the Website, you consent to our collection, processing, and storage of your personal data as described in our Privacy Policy.
7.3 You have the right to access, correct, and delete your personal data, as well as the right to object to certain processing activities. For more information, refer to our Privacy Policy.
7.4 By creating an account and submitting a profile on Servicedrome, you agree that the following information you provide may be made publicly visible on the Website:
- About yourself and short introduction
- Contact information (email address, phone number, WhatsApp, Facebook Messenger, Telegram)
- Areas you cover
- Licenses and certifications
- Driving or teaching experience
- Vehicles used for instruction
- Working hours and availability
- Education background
- Services offered and pricing
- Languages spoken
- Student reviews
This information is published to help students evaluate and contact instructors. By submitting this data, you confirm that you have the right to share it publicly and that it is accurate and lawful.
If you wish to update, hide, or delete your profile information, you may do so through your account.
The types of data published may change over time as the platform evolves, but will always be limited to information relevant to your public professional profile and discoverability.
7.5 Users are solely responsible for the accuracy and legality of any content, including but not limited to names, images, and descriptions, that they submit to the Website.
7.6 Servicedrome does not pre-screen content and is not liable for any content submitted by users. We reserve the right, but are not obligated, to remove or correct content that we believe violates our policies or the rights of others.
7.7 If you believe that a profile or content has been submitted using your personal data without authorisation, you should notify us promptly. We will investigate and, where appropriate, remove or update the content in accordance with our Privacy Policy and applicable laws.
8. Consumer Rights
8.1 These Terms do not affect your statutory rights under UK and EU consumer laws, including:
- The right to clear and transparent information about the services provided;
- The right to cancel certain contracts within 14 days of purchase (under the Consumer Contracts Regulations);
- The right to seek redress if services are not provided with reasonable care and skill.
8.2 If you believe your consumer rights have been violated, you may contact us at support@servicedrome.com for assistance.
9. Liability
9.1 Servicedrome is an online platform that connects students with independent driving instructors. Servicedrome does not provide driving lessons, employ instructors, or own any vehicles used in lessons.
9.2 Servicedrome is not responsible for any accidents, injuries, property damage, or disputes that may arise during or as a result of driving lessons booked through the platform. All driving lessons are conducted solely at the discretion and responsibility of the instructor and student.
9.3 Instructors are required to have valid instructor insurance that covers students during lessons. Students are responsible for ensuring that their chosen instructor meets their expectations for safety and professionalism.
9.4 While Servicedrome allows students to review instructors, we do not verify instructors' qualifications, backgrounds, or conduct beyond the information they provide. Students are responsible for conducting their own due diligence before booking lessons.
9.5 Any disputes arising between instructors and students must be resolved between the involved parties. Servicedrome is not liable for mediating or enforcing agreements.
9.6 By using Servicedrome, both instructors and students agree to release, waive, and hold harmless Servicedrome, its owners, employees, and affiliates from any and all claims, liabilities, losses, or expenses arising from their use of the platform.
10. Credits and Promotional Credits
10.1 Overview
Servicedrome may, at its sole discretion, issue promotional credits, rewards, or credits ("Credits") to users as part of promotional campaigns, referral schemes, user engagement initiatives, or other programs. Additionally, users may have the option to purchase Credits directly through the Servicedrome platform. All Credits, whether purchased or awarded, are intended solely for use within the Servicedrome platform and hold no cash value.
10.2 Use of Credits
Credits may be redeemed for access to certain platform features, which may include but are not limited to:
- Profile visibility boosts in search listings;
- Highlighted or featured placements;
- Temporary access to premium tools or services.
Purchased Credits are subject to the same terms and conditions as promotional Credits.
10.3 Purchasing Credits
Users may purchase Credits through Servicedrome using available payment methods. The price, quantity, and availability of Credits for purchase are determined by Servicedrome and may vary over time. All Credit purchases are final and non-refundable, except where required by applicable law.
Credits purchased by users do not confer any ownership rights in Servicedrome, and their sole function is to provide access to designated platform features.
10.4 Profile Visibility Boosts
Users may apply Credits to temporarily increase their profile's visibility to prospective clients. The level of exposure achieved depends on various factors, including overall platform activity, competition, and the user's relevance to search criteria. Servicedrome does not guarantee specific results, levels of visibility, or engagement.
10.5 Expiry and Modifications
Credits may expire if not used within a defined period, typically six (6) months from the date of issuance or purchase, unless otherwise specified at the time of receipt or purchase. Servicedrome reserves the right to:
- Modify the features accessible through Credits;
- Adjust Credit expiry periods;
- Discontinue or replace specific Credit-related features.
10.6 Misuse and Enforcement
Misuse of the Credit system, whether related to promotional or purchased Credits, may result in penalties, including account suspension, forfeiture of Credits, or other corrective measures. Misuse includes but is not limited to:
- Creation of fake accounts;
- Manipulation of referral or promotional programs;
- Fraudulent activity or unauthorized use of Credits.
10.7 No Guarantee of Results
Credits and their associated features are provided "as is." Servicedrome makes no representations or warranties regarding the effectiveness or outcomes of Credit use, including increased visibility, engagement, or commercial success.
11. Intellectual Property
11.1 All content on the Website, including text, graphics, logos, and software, is the property of Servicedrome or its licensors and is protected under copyright and other intellectual property laws.
11.2 You may not reproduce, distribute, or create derivative works based on the Website content without explicit written permission.
12. Image and Content Attribution
Servicedrome uses visual assets from third-party sources to enhance the user experience. Specifically, we utilize images and design elements provided by Freepik. These assets are used under the terms of Freepik's licensing agreement.
If you have any questions regarding the use of these assets, please contact us using contact information provided in this document.
13. Account Termination
13.1 Servicedrome reserves the right to terminate or suspend access to the Website for any user who violates these Terms or engages in unlawful activities.
13.2 Upon termination, your account data will be retained or deleted in accordance with our Privacy Policy and applicable data protection laws.
14. Dispute Resolution and Governing Law
14.1 If you have a complaint, you agree to first attempt to resolve it by contacting us at support@servicedrome.com.
14.2 If the complaint cannot be resolved, you may use an Alternative Dispute Resolution (ADR) provider in accordance with UK and EU consumer laws.
14.3 These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales unless mandatory local laws apply.
15. Changes to These Terms
Servicedrome reserves the right to amend these Terms at any time. We will notify you of significant changes via email or by posting an updated version on the Website. Continued use of the Website constitutes acceptance of the revised Terms.
16. Contact Information
For questions or concerns about these Terms, please contact us at:
- Email: support@servicedrome.com